Offset My Order's Carbon Footprint

As part of our commitment to transparency, we would like to inform you about a characteristic of our boutique fabric production process. Our fabrics are primarily printed using rotary screen print machines, which may result in a slight disparity of up to 10% between each production run. This means that we cannot guarantee that every piece will be exactly the same colour. This is a natural outcome of the printing process and should be taken into consideration when placing orders for multiple pieces.

OUR FABRICATIONS

We endeavour to use natural fibres when crafting our garments, which are highlighted below. These selections provide maximum breathability and softness, while acting gentler on the environment. Our washing instructions are provided below, followed by insights into the unique characteristics of each fabric blend we offer.

FABRIC PRINT & COLOUR INFO

As part of our commitment to transparency, we would like to inform you about a characteristic of our boutique fabric production process. Our fabrics are primarily printed using rotary screen print machines, which may result in a slight disparity of up to 10% between each production run. This means that we cannot guarantee that every piece will be the same colour. This is a natural outcome of the printing process and should be taken into consideration when placing orders for multiple pieces.

CARE INSTRUCTIONS

We have applied uniform washing instructions across all of our fabrics as they are all naturally derived fibres. We recommend the wash and care directions below to maintain your Piyama’s longevity.

Cold, Gentle, machine wash

We suggest to separate for first wash

If there is any trim / lace please use a lingerie wash bag

Hang dry in shade

Iron on cotton setting if required

Do not bleach

RAYON

Our signature soft, buttery Rayon has been a staple in our collection since the beginning. Rayon is a textile made from regenerated cellulose fibres, derived from wood pulp, known for its softness, draping qualities, and ability to mimic the texture of natural fibres like cotton and silk. We pre-shrink our rayon prior to cutting it.

COTTON

Our 100% Cotton is crafted solely from pure plant fibres renowned for their breathability, softness, comfort, and durability. We apply additional softener to our cotton during the washing process to enhance the buttery hand-feel. 

COTTON MODAL BLEND

Cotton modal is a 50 / 50% composition, made from natural cotton fibres and sustainably sourced modal fibres. Modal is a type of textile made from cellulose fibres extracted from beech trees, prized for its softness, smooth texture, and moisture-wicking properties. 

100% TENCEL™ LYOCELL

TENCEL™ is the trademarked name for the fibre Lyocell. Lyocell fibres are originally derived from wood pulp sourced from responsibly managed forests and are also biodegradable. Our 100% Lyocell is lightweight, breathable and buttery soft, making it an ideal fabric for our sleep garments.  

LYOCELL LINEN

Lyocell Linen is a blend of 50% TENCEL™ Lyocell and 50% Cotton with a seamless linen dobby weave texture. Lightweight, breathable and soft against the skin. It’s a versatile fabric as the linen-look weight and texture can transport our garments from night to day.

 Regular Dispatch Times

All orders are shipped out of a third party warehouse in QLD, Australia. All orders placed before 1pm AEST (Monday - Friday) will be dispatched same day (this can exclude peak season / busy sale periods).

Please note any Queensland Public Holidays will affect dispatch times. Click here for more info. 

Timezone Consideration

International customers who are placing time-sensitive orders, please carefully consider timezone differences. We are based on Australian Eastern Standard Time (AEST). Some helpful insights:

California, USA: 17 hrs behind

Washington, DC, USA: 14 hrs behind

Texas, USA: 15 hrs behind

New York, USA: 14 hrs behind

Georgia, USA: 14 hrs behind

Toronto, CA: 14 hrs behind

Our Friday 1pm (AEST) dispatch cut-off should be considered as orders placed after this time won't be dispatched until the following Monday. 

Changes to Order

We'll do our best to accommodate your request, but please understand that once an order has been confirmed, modifications may not be possible. Reasons for this are customer service hours, and that our warehouse is third party. Please carefully check the details are correct before payment.

Order notes / gift card messages

As we partner with a third party warehouse, we are unable to adjust your orders to write personalised gift messages. Please consider this prior to ordering. 

Signature waiving (International customers)

We strongly advise against authorising a signature release on international deliveries. As soon as the signature is released, we or the courier are not liable for lost or stolen parcels; ie no claim can be pursued. Please carefully consider this before authorising a signature release, parcel theft is a serious issue. 

Wedding / Important Event delivery deadlines

To be safe, we suggest ordering a minimum of 12 business days prior to your wedding date or date required. This will allow a safe buffer for any unexpected shipping delays. Most of the time DHL Express stick to reliable time frames, however on occasion, unexpected courier or customs delays occur, which are outside our control

International Import Taxes & Duty Charges

Australian orders are subject to 10% GST, included in the prices shown. 

International customers may be required to pay sales tax, duty and/or Customs fees depending on their country. These charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. 

This information applies particularly to the UK and Canada. All shipments require an import fee in order to clear customs. 

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your country.

If import fees are refused and order is returned to sender, we will not offer a refund. If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

USA

DHL Express - $20 USD {4-6 working days*}

DHL Express - Free over $300 USD 

We do not cover any importation fees. Generally, shipments valued over US$800 are subject to duties and taxes in the US. Please refer to US customs for further info. No refunds or returns permitted on shipments with a refusal to pay import charges.

CANADA

DHL Express - $20 USD {4-6 working days*}

DHL Express - Free over $300 USD 

We do not cover any importation fees. Canada has high import charges so please research and consider this prior to ordering. No refunds or returns permitted on shipments with a refusal to pay import charges. 

You can refer to this online tool (our product is made in Indonesia and shipped out of Australia) for a more accurate estimate: https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

You can total the below rates to estimate your import charges (please be mindful different states in Canada have different tax rates): Duty - @ 18% + Tax - @ 12%. For further info please contact your customs office. 

ASIA

DHL Express Flat Rate = $15 USD

DHL Express Free shipping = over $200 USD

UAE

DHL Express Flat Rate = $20 USD

DHL Express Free shipping = over $300 USD

UK, IRELAND, EUROPE

DHL Express Flat Rate = $20 USD

DHL Express Free shipping = over $300 USD

We do not cover any importation fees. UK has import fees for shipments over £135 so please research and consider this prior to ordering. Your parcel will be shipped out of Australia. No refunds or returns permitted on shipments with a refusal to pay import charges. More info here: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

OTHER INFO

How do I track my DHL delivery?

DHL: https://www.dhl.com/au-en/home/tracking.html

How do I track my Aust Post Standard International delivery?

AUST Post: https://auspost.com.au/mypost/track/

You can also track via USPS who are the freight forwarders: https://tools.usps.com/go/TrackConfirmAction_input

If you encounter a mis-delivery please contact USPS with your tracking number to arrange a redelivery or collection from your local USPS centre. 

Out of stock?

If for any reason we are out of stock or unable to dispatch goods ordered, you will be contacted via the email you provided at the time of making your order to arrange 1 of the following -

• an agreed alternative item
• a refund
• a back order

Piyama does not accept responsibility for lost or stolen orders due to DHL signature waiving. 

CLICK HERE TO LODGE A RETURN

Please read the terms below before lodging your return.  

IMPORTANT INFO

• We do not cover return shipping costs. We only accept returns back to our Australian office and this can be costly. Please consider all info below prior to ordering.
• Recommendation: Bridal orders / bundle orders. If you are unfamiliar with our sizing, we suggest to order 1 "test" size first before placing your main order. This minimizes the need to return, as shipping costs are expensive. We are happy to extend the bundle discount to your original (test) order if you choose this option [if orders are made within 30 days of each other]. Please email admin@piyama.com.au with both order numbers to request a retrospective discount. 

Returns

Policy

Our policy lasts 30 days. If 30 days have gone by since the dispatch date of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused / unwashed, with tags still attached, and in original condition. It must also be in the original packaging. The customer is responsible for return postage costs to Australia. 

Once the return is received into our office, please allow 3 working days for processing. If you have any queries please contact admin@piyama.com.au. 

Full Priced Items

We do offer returns / refunds on purchases that were made on full priced items. Customer is responsible for return shipping costs to Australia, and refunds will be minus shipping paid originally. 

Coupon Codes

We do not offer refunds on any purchases made using a coupon code of 20% or greater. Instead we offer 110% store credit. See below for details:

No coupon - refund or 110% store credit

10% coupon - refund or 110% store credit

15% coupon - refund or 110% store credit

20% + coupon - 110% store credit only

Bridal Orders - Test Order for sizing first

We strongly encourage a "test" order prior to ordering a bridesmaid bundle. Particularly if its your first order with us and you are unsure about sizing. This will help avoid needing to return a bulk bridal order back to Australia, which is very costly. 

Sale Items

We do not offer exchanges / returns / refunds on any SALE ITEMS. These are final clearance. 

Return Shipping Costs (USA only)

There are 2 shipping options for our US customers when returning.

1) USPS - Create, pay and print a label via our returns platform, and take advantage of the nationwide drop-off locations (includes tracking). Pricing below:

2) ARRANGE & PAY OWN SHIPPING METHOD - We strongly suggest tracked international.  

If you have any queries please contact admin@piyama.com.au. 

Exchanges

We do not offer exchanges. We can only accept a return to our Australian office for a refund or 110% store credit (to re-order via website), if the terms above are met. The reason for this is we partner with a third-party warehouse who handles our inventory and shipping. 

Other info

Recommendation - Bridal Party Orders

This recommendation is for those who are ordering for their bridal party / a bundle. If you are unsure on sizes, we do suggest to order 1 "test" size first before placing your main order. This reduces return shipping costs as it can get expensive when you are returning multiple items.  

Fabric Consistency

As part of our commitment to transparency, we would like to inform you about a characteristic of our boutique fabric production process. Our fabrics are primarily printed using rotary screen print machines, which may result in a slight disparity of up to 10% between each production run. This means that we cannot guarantee that every piece will be exactly the same colour. This is a natural outcome of the printing process and should be taken into consideration when placing orders for multiple pieces.

Refunds

Please note refunds can only be processed back to the original payment method. Please allow 3-5 days for the refund to appear back in your account.

If you have any queries relating to our policy please don't hesitate to reach out to admin@piyama.com.au to discuss prior to ordering.