Returns + Exchanges
*CHRISTMAS 2019 EXTENDED RETURN POLICY*
For all orders from now, we will extend our normal policy to accept returns up until 10th January 2020 to accomodate gifting season. Please note same conditions apply, no returns on sale items.
Black Friday + Cyber Monday Sale
*No returns for any purchases using the below codes over the Black Friday and Cyber Monday weekend.
Our returns policy lasts 14 days after the package is delivered. The return request must be lodged within this time otherwise it cannot be approved. Returns (on full priced items only) may receive a refund or store credit to be used to re-order through the website.
We do not process direct exchanges.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer is responsible for postage costs incurred back to our office in Australia.
PLEASE EMAIL MADDIE@PIYAMA.COM.AU TO LODGE A RETURN REQUEST.