Returns
Please read the terms below before lodging your return.
IMPORTANT INFO
- We do not cover return shipping costs. We only accept returns back to our Australian office and this can be costly. Please consider all info below prior to ordering.
- Recommendation: Bridal orders / bundle orders. If you are unfamiliar with our sizing, we suggest to order 1 "test" size first before placing your main order. This minimizes the need to return, as shipping costs are expensive. We are happy to extend the bundle discount to your original (test) order if you choose this option [if orders are made within 30 days of each other]. Please email admin@piyama.com.au with both order numbers to request a retrospective discount.
Returns
Policy
Our policy lasts 30 days. If 30 days have gone by since the dispatch date of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused / unwashed, with tags still attached, and in original condition. It must also be in the original packaging. The customer is responsible for return postage costs to Australia.
Once the return is received into our office, please allow 3 working days for processing. If you have any queries please contact admin@piyama.com.au.
Full Priced Items
We do offer returns / refunds on purchases that were made on full priced items. Customer is responsible for return shipping costs to Australia, and refunds will be minus shipping paid originally.
Coupon Codes
We do not offer refunds on any purchases made using a coupon code of 20% or greater. Instead we offer 110% store credit. See below for details:
No coupon - refund or 110% store credit
10% coupon - refund or 110% store credit
15% coupon - refund or 110% store credit
20% + coupon - 110% store credit only
Bridal Orders - Test Order for sizing first
We strongly encourage a "test" order prior to ordering a bridesmaid bundle. Particularly if its your first order with us and you are unsure about sizing. This will help avoid needing to return a bulk bridal order back to Australia, which is very costly.
Sale Items
We do not offer exchanges / returns / refunds on any SALE ITEMS. These are final clearance.
Return Shipping Costs (USA only)
There are 2 shipping options for our US customers when returning.
1) USPS - Create, pay and print a label via our returns platform, and take advantage of the nationwide drop-off locations (includes tracking). Pricing below:
|
Weight (oz.) |
Price (USD) |
|
1 - 8 |
$24.00 |
|
9 - 32 |
$43.00 |
|
33 - 48 |
$67.00 |
|
49 - 64 |
$72.00 |
2) ARRANGE & PAY OWN SHIPPING METHOD - We strongly suggest tracked international.
If you have any queries please contact admin@piyama.com.au.
Exchanges
We do not offer exchanges. We can only accept a return to our Australian office for a refund or 110% store credit (to re-order via website), if the terms above are met. The reason for this is we partner with a third-party warehouse who handles our inventory and shipping.
Other info
Recommendation - Bridal Party Orders
This recommendation is for those who are ordering for their bridal party / a bundle. If you are unsure on sizes, we do suggest to order 1 "test" size first before placing your main order. This reduces return shipping costs as it can get expensive when you are returning multiple items.
Fabric Consistency
As part of our commitment to transparency, we would like to inform you about a characteristic of our boutique fabric production process. Our fabrics are primarily printed using rotary screen print machines, which may result in a slight disparity of up to 10% between each production run. This means that we cannot guarantee that every piece will be exactly the same colour. This is a natural outcome of the printing process and should be taken into consideration when placing orders for multiple pieces.
Refunds
Please note refunds can only be processed back to the original payment method. Please allow 3-5 days for the refund to appear back in your account.
If you have any queries relating to our policy please don't hesitate to reach out to admin@piyama.com.au to discuss prior to ordering.
