*PLEASE NOTE WE ARE EXPERIENCING DHL SHIPPING DELAYS DUE TO COVID19*

Returns + Exchanges

Coupon Codes

We do not offer refunds on any purchases made using a coupon code. Instead we offer store credit.

Sale Items

We do not offer returns / exchanges on any SALE ITEMS.

International Returns

Our returns policy lasts 14 days after the package is delivered. The return request must be lodged within this time otherwise it cannot be approved. Returns (on full priced items only) may receive a refund or store credit to be used to re-order through the website.

We do not process direct exchanges. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer is responsible for postage costs incurred back to our office in Brisbane, Australia.

PLEASE EMAIL MADDIE@PIYAMA.COM.AU TO LODGE A RETURN REQUEST.