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Returns

Click here to lodge a return

Please read the terms below before lodging your return. 
 

Exchanges

We do not offer exchanges. We can only accept a return for a refund or store credit (to re-order via website), if the terms below are met. 

Coupon Codes

We do not offer refunds on any purchases made using a coupon code. Instead we offer store credit.

Sale Items

We do not offer returns / refunds on any SALE ITEMS. These are final clearance.

Full Priced Items

We do offer returns / refunds on purchases that were made on full priced items. 

 

POLICY

International Returns

Our policy lasts 14 days. If 14 days have gone by since the delivery of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused, with tags still attached, and in original condition. It must also be in the original packaging. 

Return shipping back to our Australian office is at the cost of the customer. Please carefully consider this as an international customer. Tracking is recommended. 

We do not process direct exchanges. This is due to our warehouse being Indonesian based (where it is difficult to import back into). We warehouse / ship our products from Indonesia, and we accept returns back to our Australian office. After we receive your return back to our Australian office we will process and issue a refund or store credit if the return meets the requirements. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Recommendation - Bridal Party Orders

This recommendation is for those who are ordering for their bridal party / a bundle. If you are unsure on sizes, we do suggest to order 1 "test" size first before placing your main order. This reduces return shipping costs as it can get expensive when you are returning over 3 items. 

Return Address

To return your product, please include your order number and name, and ship to the following address (we suggest using a tracked service): 

C/O PIYAMA,

8 Allpass Pde

Shorncliffe, QLD, 4017

Australia

+61732698376

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please allow 2-4 days after the return has reached our office for processing time. 

Refunds

Please note refunds can only be processed back to the original payment method. Please allow 3-5 days for the refund to appear back in your account.