Returns + Exchanges – Piyama USA
FLAT RATE EXPRESS $10 USD SHIPPING - FREE OVER $150 USD - GUARANTEED XMAS DELIVERY CUT OFF: 14TH DEC

Returns + Exchanges

Click here to lodge a return

Please read the terms below before lodging your return. 
CHRISTMAS 2020: Policy extended 
All orders placed between 15.11.20 and the 24.12.20 are eligible to be returned up to 14 days past Christmas for a store credit only. 

Coupon Codes

We do not offer refunds on any purchases made using a coupon code. Instead we offer store credit.

Sale Items

We do not offer returns / exchanges on any SALE ITEMS.

International Returns

Our returns policy lasts 14 days after the package is delivered. The return request must be lodged within this time otherwise it cannot be approved. Returns (on full priced items only) may receive a refund or store credit to be used to re-order through the website. Shipping costs to Australia with tracking are at the expense of the customer. 

We do not process direct exchanges. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customer is responsible for postage costs incurred back to our office in Brisbane, Australia.

NB: Our garments are manufactured in Indonesia. Please note there is a possibility there could be slight colour variation on your garment/s. The garments are hand-died so it is possible for this to occur. If you notice some colour difference and are unhappy about this please email us at contact@piyama.com.au.

Return Address

To return your product, you should mail your product to:

C/O PIYAMA,

8 Allpass Pde

Shorncliffe, QLD, 4017

Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

PLEASE EMAIL MADDIE@PIYAMA.COM.AU TO LODGE A RETURN REQUEST.