Shipping

GUARANTEED XMAS DELIVERY: Order by 14th December 2020

WE SHIP ALL ORDERS WITH DHL EXPRESS OUR OF OUR WAREHOUSE IN BALI, INDONESIA. ESTIMATED SHIPPING TIME IS 2-5 DAYS. (please allow an additional 2-3 working days due to potential Covid-19 shipping delays).  

USA + CANADA

*IMPORTANT* Canadian customs have recently introduced import tax/duty on all shipments. Please check this prior to ordering and consider, as we do not cover any importation fees. From what we have seen it can be 10-15% of the value of the shipment. 

Order processing time 24-48 hrs

Shipping time of approx 3-4 working days 

• Orders under $250 USD = $12 Flat Rate Shipping
• Orders over $250 USD = Free Shipping
• Signature required on delivery + trackable via https://www.dhl.com/en/express/tracking

Please be cautious about waiving signature on delivery, as we are not liable for lost or stolen parcels. If you won't be home we do suggest shipping to a work address. We cannot ship to PO box addresses, as DHL require a signature on delivery.

All orders are dispatched from our warehouse in Bali, Indonesia.

REST OF WORLD

PRICING BASED ON ORDER WEIGHT - CALCULATED AT CHECKOUT

We ship to select International Countries with DHL express. To view shipping options, add product to cart and see available shipping prices & methods. 

• Please allow at least 4-10 days for delivery 
• Signature required on delivery
• Trackable via https://www.dhl.com/en/express/tracking

INTERNATIONAL TAXES AND CUSTOMS CHARGES

Australian orders are subject to 10% GST, included in the prices shown. International customers may be required to pay sales tax, duty and/or Customs charges depending on their country. These charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your country.

Recently, we have discovered UK customs have become particularly strict and now inspect ALL packages. If you are a UK customer, please check what tax will be payable prior to ordering. 

If taxes are refused and order is returned to sender, we will not offer a refund. If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

OTHER INFO

If for any reason we are out of stock or unable to dispatch goods ordered, you will be contacted via the email you provided at the time of making your order to arrange 1 of the following -

• an agreed alternative item
  •a refund
  •a back order

Piyama does not accept responsibility for lost or stolen orders due to DHL signature waive.