Shipping

Please allow up to 24 hours for order processing (Monday to Friday, CST). This processing time is in addition to shipping time and must be completed before your order is dispatched.

Once the order is dispatched, tracking information will be sent via email.

All orders are shipped from our third-party logistics partner in Texas, USA.

Dispatch delays may occur during peak sale periods (e.g. Mother's Day, Sales, Black Friday), and all Federal and Texas State Public Holidays will affect dispatch times.

Some styles may temporarily show as out of stock while we complete our warehouse move. If you have any queries about this please email support@piyama.com.au

During our warehouse transfer, we have switched off our International DDP (Delivery Duty Paid) solution. For a temporary time, only DHL Express DDU (Delivery Duty Unpaid) is available for shipments outside the US.

We partner with Passport for our international shipping and customs solutions.

For eligible destinations, duties and taxes are calculated and collected at checkout using Passport's Delivered Duty Paid (DDP) service, meaning your order arrives with no unexpected import charges upon delivery.

If you have any questions regarding international shipping or import charges, our team is always happy to help at support@piyama.com.au.

We partner with Passport for our international shipping and customs solutions.

For eligible destinations, duties and taxes are calculated and collected at checkout using Passport's Delivered Duty Paid (DDP) service, meaning your order arrives with no unexpected import charges upon delivery.

If you have any questions regarding international shipping or import charges, our team is always happy to help at support@piyama.com.au.

We partner with Passport for our international shipping and customs solutions.

For eligible destinations, duties and taxes are calculated and collected at checkout using Passport's Delivered Duty Paid (DDP) service, meaning your order arrives with no unexpected import charges upon delivery.

If you have any questions regarding international shipping or import charges, our team is always happy to help at support@piyama.com.au.

We partner with Passport for our international shipping and customs solutions.

For eligible destinations, duties and taxes are calculated and collected at checkout using Passport's Delivered Duty Paid (DDP) service, meaning your order arrives with no unexpected import charges upon delivery.

If you have any questions regarding international shipping or import charges, our team is always happy to help at support@piyama.com.au.

Please allow up to 24 hours for order processing (Monday to Friday, CST). This processing time is in addition to shipping time and must be completed before your order is dispatched.

Once the order is dispatched, tracking information will be sent via email.

All orders are shipped from our third-party logistics partner in Texas, USA.

Dispatch delays may occur during peak sale periods (e.g. Mother's Day, Sales, Black Friday), and all Federal and Texas State Public Holidays will affect dispatch times.

For extra peace of mind, we offer optional shipping protection at checkout for a small fee. This covers your parcel against loss, theft, or damage during transit.

What's Covered

Shipping protection covers shipments that are:

• Lost in transit
• Stolen after dispatch
• Damaged during delivery
  

What's Not Covered

Shipping protection does not cover: 

• Delays caused by customs, weather events, or courier backlogs
• Incorrect or incomplete shipping addresses entered at checkout
• Packages marked "delivered" where theft cannot be reasonably proven

We partner with a third party logistics company in Massachusetts, USA. All orders will be dispatched from this location.

You will receive a shipping confirmation email with your unique tracking number once your order has been dispatched. Click on the link to see your shipment updates.

You can also track your order via https://tracking.piyama.com/.

*Please check your spam folder if you cannot find your shipping email, or contact support@piyama.com.au.

Any orders required for a specific date (weddings, bridal parties etc), we strongly suggest adding the below buffers for delivery on time.

USA orders: We strongly suggest adding a 5 business day buffer to your chosen shipping method to allow for any unexpected shipping delays

REST OF WORLD orders: We strongly suggest adding a 10 business day buffer to your chosen shipping method to allow for any unexpected shipping/import delays. 

We collect and remit state taxes to the following U.S. jurisdictions. The tax will be calculated at checkout and added to your order total.

Massachusetts, North Carolina, Pennsylvania, South Carolina, Texas, Virginia

If you have any queries relating to this please reach out via support@piyama.com.au