Shipping

Please allow up to 24 hours for order processing (Monday to Friday, CST). This processing time is in addition to shipping time and must be completed before your order is dispatched.

Example: If you select Priority, add an additional day, so allow 3-4 working days for total delivery estimate.

Once the order is dispatched, tracking information will be sent via email.

All orders are shipped from our third-party logistics partner in Texas, USA.

Dispatch delays may occur during peak sale periods (e.g. Mother's Day, Sales, Black Friday), and all Federal and Texas State Public Holidays will affect dispatch times.

We recently split off our US website to a domestic warehouse, located in Texas.

This store is stocking a core collection of styles, and over time we will expand the range and add additional categories (such as Men's & Children's).

You are still welcome to shop our main store, based in Australia: www.piyama.com.au

Please note each store now operates independently and is subject to its own shipping & return policies.

International Priority DDP [4-5 Business Days] - Rate calculated at checkout

We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.

Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.

International Priority DDP [4-6 Business Days] - Rate calculated at checkout

We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.

Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.

International Priority DDP [7-9 Business Days - Rate calculated at checkout

We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.

Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.

International Priority DDP [6-14 days] - Rate calculated at checkout

We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.

Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.

Please allow up to 24 hours for order processing (Monday to Friday, CST). This processing time is in addition to shipping time and must be completed before your order is dispatched.

Once the order is dispatched, tracking information will be sent via email.

All orders are shipped from our third-party logistics partner in Texas, USA.

Dispatch delays may occur during peak sale periods (e.g. Mother's Day, Sales, Black Friday), and all Federal and Texas State Public Holidays will affect dispatch times.

For extra peace of mind, we offer optional shipping protection at checkout for a small fee. This covers your parcel against loss, theft, or damage during transit.

What's Covered

Shipping protection covers shipments that are:

• Lost in transit
• Stolen after dispatch
• Damaged during delivery
  

What's Not Covered

Shipping protection does not cover: 

• Delays caused by customs, weather events, or courier backlogs
• Incorrect or incomplete shipping addresses entered at checkout
• Packages marked "delivered" where theft cannot be reasonably proven

We work with a third party logistics company in Forth Worth, Texas, USA. All orders will be dispatched from this location.

You will receive a shipping confirmation email with your unique tracking number once your order has been dispatched. Click on the link to see your shipment updates.

You can also track your order via https://tracking.piyama.com/.

*Please check your spam folder if you cannot find your shipping email, or contact support@piyama.com.au.

Any orders required for a specific date (weddings, bridal parties etc), we strongly suggest adding the below buffers for delivery on time.

USA orders: We strongly suggest adding a 5 business day buffer to your chosen shipping method to allow for any unexpected shipping delays

REST OF WORLD orders: We strongly suggest adding a 10 business day buffer to your chosen shipping method to allow for any unexpected shipping/import delays.