*PLEASE NOTE WE ARE EXPERIENCING DHL SHIPPING DELAYS DUE TO COVID19*

Shipping

USA + CANADA

Order processing time 24-48 hrs

Shipping time of approx 3-4 working days 

Please be cautious about waiving signature on delivery, as we are not liable for lost or stolen parcels. If you won't be home we do suggest shipping to a work address.

All orders are dispatched from our warehouse in Bali, Indonesia.

REST OF WORLD

PRICING BASED ON ORDER WEIGHT - CALCULATED AT CHECKOUT

We ship to select International Countries with DHL express. To view shipping options, add product to cart and see available shipping prices & methods. 

INTERNATIONAL TAXES AND CUSTOMS CHARGES

Australian orders are subject to 10% GST, included in the prices shown. International customers may be required to pay sales tax, duty and/or Customs charges depending on their country. These charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your country.

Recently, we have discovered UK customs have become particularly strict and now inspect ALL packages. If you are a UK customer, please check what tax will be payable prior to ordering. 

If taxes are refused and order is returned to sender, we will not offer a refund. If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

OTHER INFO

If for any reason we are out of stock or unable to dispatch goods ordered, you will be contacted via the email you provided at the time of making your order to arrange 1 of the following -

  • an agreed alternative item
    •a refund
    •a back order

Piyama does not accept responsibility for lost or stolen orders due to DHL signature waive.