Shipping

Regular Dispatch Times

Orders are shipped out of our third party warehouse partner in QLD, Australia. All orders placed before 1pm AEST (Monday - Friday) will be dispatched same day (this can exclude peak season / busy sale periods). We partner with Australia Post Express for domestic orders, and DHL Express for international. 

Order notes / gift card messages

As we partner with a third party warehouse, we are unable to adjust your orders to write personalised gift messages. Please consider this prior to ordering. 

DHL signature waiving (International customers)

We strongly advise against authorising a signature release on international DHL deliveries. As soon as the signature is released, we or DHL are not liable for lost or stolen parcels; ie no claim can be pursued. Please carefully consider this before authorising a signature release, parcel theft is a serious issue. 

Wedding deadlines

To be safe we suggest ordering at least 2 weeks prior to your wedding. This will provide a safe buffer for any unexpected shipping delays. Custom orders require more lead time, please click here for more info.

*Please be mindful the above delivery times are estimates and COVID-19 disruptions may affect this* 

Trackable online via https://www.dhl.com/au-en/home/tracking.html

 

USA, CANADA & MEXICO

DHL Express Flat Rate = $15 USD

DHL Express Free shipping = over $250 USD

 

ASIA

DHL Express Flat Rate = $15 USD

DHL Express Free shipping = over $200 USD

 

UAE

DHL Express Flat Rate = $20 USD

DHL Express Free shipping = over $300 USD

 

UK, IRELAND, EUROPE

DHL Express Flat Rate = $20 USD

DHL Express Free shipping = over $300 USD

 

*IMPORTANT* CANADIAN CUSTOMERS

Please consider the below importation costs prior to ordering. We do not cover any of the below import expenses. You can use this online tool (our product is made in Indonesia and shipped out of Australia) for a more accurate estimate:

https://www.cbsa-asfc.gc.ca/travel-voyage/dte-acl/est-cal-eng.html

You can total the below rates to estimate your import charges (please be mindful different states in Canada have different tax rates):

Duty - @ 18%

+ Tax - @ 12%

Please note we do not accept returns or refunds for unclaimed shipments to Canada. We suggest carefully considering the above prior to ordering with us. Feel free to get in touch with any queries regarding this. Thank you!

 

INTERNATIONAL IMPORT TAXES + DUTY CHARGES

Australian orders are subject to 10% GST, included in the prices shown. International customers may be required to pay sales tax, duty and/or Customs charges depending on their country. These charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your country.

This information applies particularly to the UK and Canada. They have very strict import rules. 

If taxes are refused and order is returned to sender, we will not offer a refund. If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

 

OTHER INFO

If for any reason we are out of stock or unable to dispatch goods ordered, you will be contacted via the email you provided at the time of making your order to arrange 1 of the following -

• an agreed alternative item
• a refund
• a back order

Piyama does not accept responsibility for lost or stolen orders due to DHL signature waiving.