Shipping
USA Shipping Rates
🎄 Christmas Order Cut-Offs
To ensure your Piyama gifts arrive in time for Christmas, please place your order before the dates below.
We always recommend placing your order as early as possible - postal services can experience unexpected delays at this time of year.
Please note: Orders placed after these dates may still arrive in time, but we cannot guarantee pre-Christmas delivery.
USA
Standard - December 14th, 2025
Express - December 19th, 2025
CANADA & UK
December 12th, 2025
INTL - Rest of World
December 8th, 2025
Order Processing Time
Allow for a 24 hr processing time
Please allow up to 24 hours for order processing (Monday to Friday, CST). This processing time is in addition to shipping time and must be completed before your order is dispatched.
Once the order is dispatched, tracking information will be sent via email.
All orders are shipped from our third-party logistics partner in Texas, USA.
Dispatch delays may occur during peak sale periods (e.g. Mother's Day, Sales, Black Friday), and all Federal and Texas State Public Holidays will affect dispatch times.
Why can't I find all your products?
At the end of 2024 we split off our US website to a domestic warehouse, located in Texas.
This store is stocking a core collection of styles, and over time we will expand the range and add additional categories (such as Men's & Children's).
You are still welcome to shop our main store, based in Australia: www.piyama.com.au
Please note each store now operates independently and is subject to its own shipping & return policies.
International Shipping Rates
Canada
International Priority DDP [4-5 Business Days] - Rate calculated at checkout
We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.
Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.
UK
International Priority DDP [4-6 Business Days] - Rate calculated at checkout
We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.
Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.
Europe
International Priority DDP [7-9 Business Days - Rate calculated at checkout
We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.
Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.
Rest of World
International Priority DDP [6-14 days] - Rate calculated at checkout
We offer a Delivery Duty Paid (DDP) service, which collects import duties and taxes upfront. This allows for a smoother customs clearance and faster delivery. We partner with PassPort Shipping to guarantee a more reliable and transparent cross-border service.
Import duties and taxes will be calculated on the checkout page based on location, quantity and order value. A breakdown of all fee's (shipping, duties and taxes) will be shown on the checkout page.
Shipping FAQ's
Processing Times
Please allow up to 24 hours for order processing (Monday to Friday, CST). This processing time is in addition to shipping time and must be completed before your order is dispatched.
Once the order is dispatched, tracking information will be sent via email.
All orders are shipped from our third-party logistics partner in Texas, USA.
Dispatch delays may occur during peak sale periods (e.g. Mother's Day, Sales, Black Friday), and all Federal and Texas State Public Holidays will affect dispatch times.
Shipping Protection
For extra peace of mind, we offer optional shipping protection at checkout for a small fee. This covers your parcel against loss, theft, or damage during transit.
What's Covered
Shipping protection covers shipments that are:
- Lost in transit
- Stolen after dispatch
- Damaged during delivery
What's Not Covered
Shipping protection does not cover:
- Delays caused by customs, weather events, or courier backlogs
- Incorrect or incomplete shipping addresses entered at checkout
- Packages marked "delivered" where theft cannot be reasonably proven
warehouse location
We work with a third party logistics company in Forth Worth, Texas, USA. All orders will be dispatched from this location.
Order tracking
You will receive a shipping confirmation email with your unique tracking number once your order has been dispatched. Click on the link to see your shipment updates.
You can also track your order via https://tracking.piyama.com/.
*Please check your spam folder if you cannot find your shipping email, or contact support@piyama.com.au.
Order Deadlines
Any orders required for a specific date (weddings, bridal parties etc), we strongly suggest adding the below buffers for delivery on time.
USA orders: We strongly suggest adding a 5 business day buffer to your chosen shipping method to allow for any unexpected shipping delays
REST OF WORLD orders: We strongly suggest adding a 10 business day buffer to your chosen shipping method to allow for any unexpected shipping/import delays.