Shopping for someone else but not sure what to give them? Why not purchase them a convenient Piyama e-gift card. Give them the gift of choice!
Gift cards are delivered by EMAIL, can be forwarded to the recipient or printed, and contain instructions to redeem them at checkout. Online purchased Gift Cards are valid exclusively for use through the www.piyama.com website.
Our gift cards have no additional processing fees. If you have any queries, do not hesitate to get in touch via firstname.lastname@example.org.
*IMPORTANT: We do not cover return shipping costs. We only accept returns back to our Australian office and this can be costly. Please review all info below prior to ordering.*
Our policy lasts 30 days. If 30 days have gone by since the dispatch date of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused, with tags still attached, and in original condition. It must also be in the original packaging. The customer is responsible for return postage costs to Australia.
Once the return is received into our office, please allow 2 working days for return processing. If you have any queries please contact email@example.com.
Full Priced Items
We do offer returns / refunds on purchases that were made on full priced items. Customer is responsible for return shipping costs to Australia, and refunds will be minus shipping paid originally.
We do not offer refunds on any purchases made using a coupon code of 20% or more. Instead we offer 110% store credit. See below for details:
10% coupon - refund or 110% store credit
15% coupon - refund or 110% store credit
20% + coupon - 110% store credit only
Coupons used on full price items only.
We do not offer any returns / refunds on SALE ITEMS. These are final clearance.
Return Shipping Costs (USA only)
There are 2 shipping options for our US customers when returning.
1) USPS - Create, pay and print a label via our returns platform, and take advantage of the nationwide drop-off locations (includes tracking). Pricing below:
1 - 8
9 - 32
33 - 48
49 - 64
2) ARRANGE & PAY OWN SHIPPING METHOD - We strongly suggest tracked international.
If you have any queries please contact firstname.lastname@example.org.
We do not offer exchanges. We can only accept a return to our Australian office for a refund or 110% store credit (to re-order via website), if the terms above are met. The reason for this is we partner with a third-party warehouse who handles our inventory and shipping.
Recommendation - Bridal Party Orders
This recommendation is for those who are ordering for their bridal party / a bundle. If you are unsure on sizes, we do suggest to order 1 "test" size first before placing your main order. This reduces return shipping costs as it can get expensive when you are returning over 3 items.
Please note refunds can only be processed back to the original payment method. Please allow 3-5 days for the refund to appear back in your account.
If you have any queries relating to our policy please don't hesitate to reach out to email@example.com to discuss prior to ordering.
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Click the YouPay button on the product or cart page, then enter your details.
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