FAQ's
What is the sizing like?
Our garments are designed to be a very relaxed fit (some styles being oversize). Please refer to the style product description to see individual sizing recommendations as all our styles differ. If you have any questions, don’t hesitate to email us: contact@piyama.com.au
Can I cancel / make changes to the order I just placed?
As soon as you make payment, and have agreed to that transaction, any changes that are requested beyond this cannot be guaranteed. Customer care only operates during business hours. Our warehouse operates after hours so orders are picked and packed on a more regular basis. If you wish to make a change to your order, you must immediately contact our customer care team at contact@piyama.com.au with your change/cancellation request details included in the email.
Do you have Afterpay?
Yes, we do offer Afterpay on our Australian website as a payment option. AfterPay is a digital service that allows you buy an item now and pay it off later in fortnightly instalments. All information regarding AfterPay can be viewed directly on the AfterPay website at: https://www.afterpay.com.au/faqs/
I have not received my order, where is it?
You will receive a confirmation email once your order has been shipped that contains your tracking information. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there. Please also take into account we need 1-2 business days to process the order for dispatch. Business days do not include weekends or national public holidays. If you have any specific queries relating to your delivery, don’t hesitate to email us: contact@piyama.com.au.
What payment methods do you accept?
We accept Paypal, Mastercard, Visa and Afterpay (only via Australian website www.piyama.com.au). We use Shopify Payments processor which is reliable and safe. More info here: https://www.shopify.com.au/payments
How do I track my order?
All orders are dispatched from our warehouse in Bali, Indonesia with DHL express. When your order is shipped, you will receive a shipping email with a DHL AWB tracking number. You can track your delivery online via:
https://www.dhl.com/en/express/tracking.shtml
How do the Bridesmaid Bundle Discounts work?
Visit our collection page The Bridal Shop for info on how to use these bundle discounts. The quantity based discounts range from 10-30%. A corresponding coupon code must be applied on the checkout page (not cart page) to redeem. Please note, this deal is not valid in conjunction with any other promotion or coupon code.
Why don't you have everything that is listed on your Etsy shop?
Our Etsy shop offers our complete collection. Everything is bespoke made-to-order in our Bali Factory {production time of approx 4-6 weeks), and shipped worldwide with DHL. Piyama.com is our “ready to ship” website where we hold stock. We cannot combine shipping across the two shops, sorry, they operate separately.
Do you wholesale?
We are not currently wholesaling sorry.
What is the fabric?
We use only 100% natural fibre fabrics including rayon & cotton. No synthetics. All fabric is hot washed and softened before production. Rayon is very similar to cotton, however softer to the touch. It’s a much nice fabric to sleep and lounge in, as opposed to anything synthetic.
What is the returns policy?
Please refer to Returns
Can I return / exchange a Sale item?
We do not accept any returns / exchanges on SALE items. These are final prices for clearance.
