Sophie Sleep Set - Pants - Cotton Modal - Romantic Floral Toffee

Please allow up to 24 hours for order processing (Monday to Friday, CST). This processing time is in addition to shipping time and must be completed before your order is dispatched.

Example: If you select Express, add an additional day, so allow 3-4 working days for total delivery estimate.

Once the order is dispatched, tracking information will be sent via email.

All orders are shipped from our third-party logistics partner in MA.

Dispatch delays may occur during peak sale periods (e.g. Mother's Day, Sales, Black Friday), and all Federal and Texas State Public Holidays will affect dispatch times.

Please take the time to check all order details are correct prior to payment.

Our office is based in Brisbane, Australia. Customer care operates during business hours Monday - Friday (AEST). Due to this timezone difference any order change requests can not be guaranteed.

For any enquiries please email: support@piyama.com.au

For extra peace of mind, we offer optional shipping protection at checkout for a small fee. This covers your parcel against loss, theft, or damage during transit.

What's Covered

Shipping protection covers shipments that are:

• Lost in transit
• Stolen after dispatch
• Damaged during delivery
  

What's Not Covered

Shipping protection does not cover: 

• Delays caused by customs, weather events, or courier backlogs
• Incorrect or incomplete shipping addresses entered at checkout
• Packages marked "delivered" where theft cannot be reasonably proven

USA orders: We strongly suggest adding a 5 business day buffer to your chosen shipping method to allow for any unexpected delays. 

REST OF WORLD orders: We strongly suggest adding a 10 business day buffer to your chosen shipping method to allow for any unexpected shipping/import delays. 

We partner with Passport for our international shipping and customs solutions.

For eligible destinations, duties and taxes are calculated and collected at checkout using Passport's Delivered Duty Paid (DDP) service, meaning your order arrives with no unexpected import charges upon delivery.

If you have any questions regarding international shipping or import charges, our team is always happy to help at support@piyama.com.au.

We partner with Passport for our international shipping and customs solutions.

For eligible destinations, duties and taxes are calculated and collected at checkout using Passport's Delivered Duty Paid (DDP) service, meaning your order arrives with no unexpected import charges upon delivery.

If you have any questions regarding international shipping or import charges, our team is always happy to help at support@piyama.com.au.

We partner with Passport for our international shipping and customs solutions.

For eligible destinations, duties and taxes are calculated and collected at checkout using Passport's Delivered Duty Paid (DDP) service, meaning your order arrives with no unexpected import charges upon delivery.

If you have any questions regarding international shipping or import charges, our team is always happy to help at support@piyama.com.au.

We partner with Passport for our international shipping and customs solutions.

For eligible destinations, duties and taxes are calculated and collected at checkout using Passport's Delivered Duty Paid (DDP) service, meaning your order arrives with no unexpected import charges upon delivery.

If you have any questions regarding international shipping or import charges, our team is always happy to help at support@piyama.com.au.

We partner with Passport for our international shipping and customs solutions.

For eligible destinations, duties and taxes are calculated and collected at checkout using Passport's Delivered Duty Paid (DDP) service, meaning your order arrives with no unexpected import charges upon delivery.

If you have any questions regarding international shipping or import charges, our team is always happy to help at support@piyama.com.au.

You will receive a shipping confirmation email with your unique tracking number once your order has been dispatched. Click on the link to see your shipment updates.

You can also track your order via https://tracking.piyama.com/.

*Please check your spam folder if you cannot find your shipping email, or contact support@piyama.com.au.

Many of our products are a part of our permanent collection. We recommend signing up to the restock notifications to be notified as soon as they are available to purchase.

If you require an out of stock item for a particular date or occasion, you are welcome to check restock ETA's by emailing support@piyama.com.au or submitting a contact form.

Please note ETA’s will always be approximate they are not guaranteed.